Scope
The homepage and online shop at www.frunisco.ch is operated by Movetrend GmbH (hereinafter referred to as “Frunisco”). The services, deliveries and offers from Frunisco are made exclusively in the version of the following General Terms and Conditions valid at the time. We do not recognize deviating regulations unless they are confirmed by us in writing.

Services
The offer is aimed at natural and legal customers with domicile resp. Company headquarters in Switzerland or Liechtenstein. Deliveries are made exclusively to addresses in Switzerland or Liechtenstein.

Our offer can be seen in the online shop and is valid while stocks last. Changes in price and assortment are possible at any time. Images in the online shop, in advertisements and brochures, as well as information about the products are non-binding and serve as illustrations. The information on the product packaging is binding.

All information about our products (e.g. quality, possible uses, etc.) is always made to the best of our knowledge and is carefully prepared. Nevertheless, we reserve the right to errors or changes.

Contract
You can select goods from the range in our online shop and collect them in an electronic shopping cart by clicking the "Add to shopping cart" button. An order is only placed when you have entered all the data required for the execution of the contract, confirmed that you have read these terms and conditions and the data protection regulations and clicked on the "Order with obligation to pay" button. You can change your order and the data given for your order at any time before you click on this button. Submitting the order is considered your offer to us to conclude a contract.

After placing your order, you will receive an automatically generated confirmation of receipt of your order by email. This contains the data of your order as well as a link to these general terms and conditions, which you can print out and/or save. The acknowledgment of receipt does not constitute a purchase contract; the confirmation of receipt merely documents that we have received your order.

We will then check your order and the availability of the ordered products. We can accept the contract with you either by sending an order confirmation or by delivering the goods.
We reserve the right to refuse to accept your order and to conclude the purchase contract without giving reasons.

Deviations from the order or changes to the design on our part are permissible if technical or other unforeseeable reasons justify this exceptional situation and are reasonable for the customer.

The present General Terms and Conditions also apply to orders received by telephone, e-mail or post to our company address.

Orders are binding and must be canceled in writing within three days by email to info.ch(at)frunisco.com or by post. Frunisco can accept subsequent changes or cancellations of orders that have already been dispatched at its own discretion. A handling fee of 20% of the canceled order value, but at least CHF 25, will be due. Any loss in value of the canceled products will also be charged.

Pre-Orders
Pre-orders are items that will be delivered at a later date (information provided by the manufacturer). This date, which is communicated to us by the manufacturer or supplier and then to the customer, can change and is not binding. Information, process and guidelines for pre-orders are here described. If you place an order, you accept these guidelines.

Minimum order
There is no minimum order value for end users.

age control
Items that are subject to a minimum age, such as alcohol, tobacco, food, multimedia, weapons and others, can only be delivered with proof of age. This proof is provided by sending a copy of the identity card (front and back) by email or post.

  • Guest order
    Your age must be entered and actively confirmed in the checkout section of each order. Permanent storage is only possible with a user account. For weapons & armour, we also require an ID card. Send us your proof of age after each order. The ID must match the customer. Without proof of age, the order will be canceled after 14 days and the money will be returned if the customer makes a transfer.
  • Registered User
    Your age must be entered once in the "Checkout" section or in the user account under "My data" and actively confirmed. For weapons & armor we also require an ID card, which is assigned to the respective user and stored permanently. The ID must match the customer. Without proof of age, the order will be canceled after 14 days and the money will be returned if the customer makes a transfer.
  • Pickup
    Alternatively, the goods can also be obtained from our showroom/pick-up warehouse against proof of age.

Prices & terms of payment

Prices
All prices are in Swiss francs (CHF) and include the currently applicable VAT but exclude shipping costs.

The price stated at the time of the order is decisive. Frunisco reserves the right to adjust prices at any time.

Discount, vouchers & loyalty points

  • loyalty points
    Registered customers with an account on www.frunisco.ch can redeem our electronic loyalty points in the shop with every online purchase. With our loyalty points you can pay in full or in part within 24 months. Shipping costs excluded. Loyalty points cannot be transferred or paid out.

Vouchers
Frunisco can issue value or percentage bonus cards for special occasions, which can be redeemed in the shopping cart. Unredeemed, illegible or damaged vouchers cannot be replaced or paid out.

Vouchers or bonus cards can be limited in time, to specific items or item groups, and to user groups.

By agreeing to the terms and conditions, you also agree to the policy of our vouchers.

Payment
Payment can only be made in Swiss francs (CHF). The following payment options are available:

  • a) Payment in advance
    After your order you will receive a confirmation of receipt by email. You transfer the total amount on it excluding VAT (no VAT according to the Federal Law on Value Added Tax Art. 10 Para. 2) to the specified account, stating the order number. After receipt of payment, the delivery will take place.
  • b) Payment with PayPal / credit card*
    In order to be able to pay via Paypal, you need a free Paypal account. If you choose PayPal as the payment method, you will be forwarded to PayPal after the order has been placed. As soon as the payment has been made via Paypal, we will process and ship your order.
  • c) Payment by credit card*
    When paying with credit cards and PostFinance, the debit is made directly when the order is placed in the online shop. If the payment is successful, the order is marked as paid and shipped.

*The transmission of data when paying by credit card, PayPal, PostFinance is encrypted via the respective provider. Frunisco cannot accept any liability for the security of the transmitted data.

  • c) Payment by invoice
    If you order on account, the invoice will be sent to you with your ordered items or electronically (e-mail) or by post. The invoice is payable within 14 days. Frunisco reserves the right to obtain credit checks on you as a customer or company in order to protect its legitimate interests and can forward your customer data to third parties for this purpose**.

**For this purpose, we transmit the personal data required for a credit check. On request, we will be happy to let you know which information we should contact for this purpose.

After the payment period of 14 days has expired:

  • after 5 days of late payment, a free reminder with a 5-day period
  • after 10 days of default, a reminder with a fee of CHF 25 and a 5-day period
  • after a further 10 days of default in payment, a final reminder with a further fee of CHF 25 and a 5-day period.

After this period has expired, the debt enforcement procedure will be initiated. In addition, default interest of 5% is due from the first due date.

Frunisco is also entitled to assign the claim to a third party or to commission the collection, subject to costs for the customer. Further orders can only be made after payment in advance. Open orders will be deleted. In addition, the respective user account can be blocked temporarily or permanently.

For orders of CHF 150 or more, we generally only deliver against prepayment. Likewise for shipping abroad.

Our account details are:
PostFinance
Movetrend GmbH
Account no. : 41-767688-4
IBAN: CH66 0900 0000 4176 76888 4
BIC (SWIFT Code): POFICHBEXXX

Paypal
paypal(at)frunisco.ch

Dispatch/delivery/shipping fee
The delivery address must be in Switzerland or the Principality of Liechtenstein.

We usually ship with Swiss Post's PostPac Economy. We can also commission other service providers or transport companies. The delivery takes place during the operating hours of the selected companies.

Overview shipping costs & collection
Economy: (2-4 workdays)

  • up to 2 kg: 8.50
  • 2kg to 10kg: 11.50
  • 10kg to 30kg: 20.50
  • Collection - Free

Forwarding agency (over 30 kg): on request
Faster delivery: on request

Prices in CHF

Version of 26.02.2024/XNUMX

Our delivery times are subject to availability and represent the departure date from our warehouse. Economy delivery then takes approx. 2-4 days.

For paid, faster delivery, contact us.

For larger quantities (forwarding) the actual effort will be charged.

It is the recipient's responsibility to ensure that the goods are received, i.e. there must be a person over the age of 16 or 18 (deliveries of legal age products) present at the delivery address.
We charge an administration fee of CHF 25 for deliveries that are not accepted.

The customer must make complaints about transport damage directly to the post office / transport company within the specified period and also inform Frunisco. Under no circumstances does Frunisco accept liability for damage in transit that was not caused by its own fault.

Retention of title
The goods remain the property of Frunisco until full payment has been made. If the buyer behaves in breach of contract, we are entitled to reclaim the purchased item.

Cancellation, exchange, return

Instructions for cancellation
Although Swiss law does not provide for a right of return for online trading, we grant our customers a 14-day right of withdrawal without giving reasons.

The cancellation can be made in writing or by returning the goods. Timely sending by the customer is sufficient to meet the deadline.

Only returns that have sufficient postage and are in the original packaging will be accepted or taken back. Products must not be open and must not show any damage. The return is at the expense and risk of the customer.

As soon as the items have been returned to us, the price paid for the goods will be refunded, excluding shipping costs. This is usually done using the customer's original payment method.

Exchange

We make every effort to deliver only flawless goods. Should there still be a complaint, there is a 14-day right of return after receipt of the goods.

In the event of defective or incorrectly delivered goods, Frunisco must be informed immediately by email to info.ch@frunisco.com with a description and photos of the defective items. The return is at the expense and risk of the customer.

Custom-made products and special orders are excluded from revocation, exchange and return.

Return address:

Movetrend GmbH
Frunico
Rheinstrasse 74
4323 Wallbach
Switzerland

Privacy
The data transmitted through an order is stored exclusively for processing the order and payment and is used for our own marketing activities for our online shops and physical stores. The data will not be passed on to third parties without the consent of the person concerned.

account and password
In order to access certain features of our website and/or to place an order, you will be asked to register with us and create an account. In order to do this you will need the following: You will need to create a password, provide us with certain personal information including your name and email address which we will require as part of the registration process. You must also agree that we process your personal data in accordance with our privacy policy. If, as noted above, you do not agree to our Terms of Service or Privacy Policy, you should not use this website or create an account with us.

You are responsible for the security and integrity of your account password and other login information. You accept full responsibility for all activity on your account. If you have reason to believe that someone else knows your password and/or that your account has been, or is likely to be, used without your authorization, you should contact us immediately. We will not be liable for any loss or damage arising out of your failure to protect your password and/or account credentials.

You are responsible for the accuracy and completeness of the personal information you provide to us and you warrant that such information is complete and accurate in all respects. You agree to notify us of any change in this information and then access and update it through your account.

The customer can terminate or close his account with Frunisco at any time and without observing a notice period. Clear. The termination or Deletion takes place by logging out of the Frunisco web shop account by sending an informal message to info.ch(at)frunisco.com. The following information is mandatory: First name, last name and the e-mail address with which the customer account was opened. If the customer cancels the contract, existing loyalty points will be forfeited. A payout of the accumulated loyalty points is not possible under any circumstances.

Severability
Should one or more provisions of these General Terms and Conditions be invalid or void in whole or in part, this shall not affect the validity of the remaining provisions. The invalid or ineffective provision of this contract shall be replaced by an effective provision that corresponds to the meaning and purpose of this contract provision.

We reserve the right to change these terms and conditions at any time. Changes will be made available on our homepage and will come into effect when they are published.

Jurisdiction
We are exclusively subject to Swiss law. Place of jurisdiction is 4310 Rheinfelden.

4323 Wallbach, March 18, 2024

© Movetrend GmbH – Frunisco.ch